Terms & Conditions

When you book online or via phone with AvasAngelsDetailing.com, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Preparing your Vehicle

Prior to our arrival, please removal all items from the vehicle. Please empty any compartments. Please removal all cash, jewelry and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once we’re finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle. “You agree to hold Ava’s Angels Detailing harmless for any lost or stolen property from the vehicle while in in our care.”

What We Will Not Do:

Remove the spare tire
Pressure wash engines
Pull out seats
Reinstall any child safety seat.

Booking Policy

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
Ava’s Angels Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
Ava’s Angles Detailing or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
We cannot guarantee any firm times when accepting your booking.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Stripe.com.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned at the customers own risk
All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Ava’s Angels Detailing. Ava’s Angels Detailing reserves the right to refuse service to anyone.
Ava’s Angels Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
Ava’s Angels Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Policy

We have a minimum call-out charge that varies by location.
Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
Ava’s Angels Detailing reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
Ava’s Angels Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.

Communication Policy

Ava’s Angels Detailing will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Ava’s Angels Detailing is not responsible for any of these potential costs.
Ava’s Angles Detailing may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.
When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.
Ava’s Angels Detailing may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

Service Terms

We may ask you where you heard about Ava’s Angels Detailing in order to gauge our marketing strategies
We may conduct customer satisfaction surveys
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms

We require 24 hours notice to cancel any booking/detailing service.
Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of $25.
Same day appointments that are cancelled will incur a charge of $25.
Ava’s Angels Detailing reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
Ava’s Angles Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Ava’s Angels Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Car Drop Off

The Owner shall be responsible for ensuring that appropriate motor vehicle insurance coverage, including physical damage coverage, is inforce and effect for the term of this Contract and shall provide proof of such coverage. If the Owner does not maintain appropriate motor vehicle insurance coverage for the Vehicle for the duration of the term of this Contract, Ava’s Angels Detailing will in no event be liable to the Owner for damage to the Vehicle.
Ava’s Angels Detailing shall not be liable for consequential, indirect, special, incidental or punitive damages under any circumstances.
Ava’s Angels Detailing will not be liable for loss or damage occasioned by gradual deterioration of the Vehicle due to exposure to the elements, nor for loss or damage caused directly or indirectly by terrorist acts, invasion, insurrection, riot, civil war, or by military or usurped power or by order of any government or governmental authority or any other circumstance beyond Ava’s Angels Detailing’s control.
Ava’s Angels Detailing shall not be responsible for the loss of or damage to the Vehicle, or injury to persons occurring in or about the Vehicle, by reason of use or operation of the Vehicle by the Owner or other persons not employed by Ava’s Angels Detailing, or by reason of the acts, omissions or negligence of the Owner or other persons in and about the Vehicle.

Pre-Existing Conditions and Damages

As the client agreeing to the Terms and Conditions set forth on this page “I HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS “Ava’s Angels Detailing”, ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, SUCCESSORS AND ASSIGNS FROM ANY AND ALL CLAIMS I AND ANY ATTENDING FAMILY OR CHILD UNDER MY GUARDIANSHIP, MAY HAVE ARISING OUT OF PARTICIPATION IN THE VOLUNTEER ACTIVITIES, REGARDLESS OF WHETHER SUCH LIABILITY MAY ARISE SOLELY OUT OF NEGLIGENCE OR CARELESSNESS ON THE PART OF “Ava’s Angels Detailing” AND ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AND AGENTS, INCLUDING STRICT LIABILITY. “You agree to hold Ava’s Angels Detailing harmless for any damage or claims whatsoever to the vehicle, regardless of whether such damage or claims arise solely out of negligence or recklessness on the part of Ava’s Angels Detailing while in in our care.”

Service Guarantee

Customer is required to sign off on the quality of work once job is complete. This is the time to request any touch ups needed to meet satisfactory.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Ava’s Angels Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by Ava’s Angels Detailing are covered under our service guarantee. Any services not authorized by Ava’s Angels Detailing are at customer’s own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Ava’s Angels Detailing
Any claims must be filed within 48 hours of the completion of the service by emailing (avasangelscw@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to avasangelscw@gmail.com within 24 hours of the claim being made.

Gift Certificate

For payer verification purposes, Gift Certificates have a 48 hour holding period before they can be redeemed for services.
Gift Certificates can only be used once per vehicle per service.
Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
The final price for services rendered may exceed the value of this gift certificate.
Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
In the event the redeemer is not covered by the Ava’s Angels Detailing network a refund will be issued to the original payment method used at time of purchase.
After 6 months of non-use the gift certificate is non-refundable.